SaaS platform operations backbone
Provision tenants, enforce entitlements, and broadcast operational events with a single engine map.
Key outcomes
- Tenant onboarding that scales with consistent operational baselines
- Entitlement and billing control with auditable policies
- Operational event visibility for product, revenue, and success teams
- Customer success readiness with live health and SLA posture
Solution profile
Primary focus
Tenant provisioning, usage governance, and renewal readiness
Core engines
Commercial + Financial, Forensic Intelligence, Safety & Reliability
Evidence artifacts
Tenant profiles, entitlement policies, event journals, health scores
Impact Intelligence
Impact Intelligence for release governance
Preview change impact across tenant workflows before deploying updates.
- Map change impact across entitlements, billing, and usage
- Generate verification packs for release readiness
- Align engineering and revenue teams on risk
Engine mapping
SaaS platform workflows aligned to core engines
Keep onboarding, entitlements, and renewal workflows in sync.
Engine
Commercial + Financial
Quote-to-order workflows, usage-aware billing, and contract baselines for SaaS customer lifecycles.
- Order accuracy and pricing consistency
- Contract governance from onboarding onward
- Billing confidence and SLA alignment
- Revenue controls tied to usage
Engine
Forensic Intelligence
Audit trails, access logs, and compliance evidence for platform governance.
- Usage insights and operational health
- Customer readiness and churn signals
Engine
Safety & Reliability
Guardrails for tenant isolation, SLA monitoring, and incident readiness.
- Tenant isolation assurance
- SLA resilience and incident response
Engine
Physical Assets
Track deployed devices or customer inventory when platforms span the physical world.
- Deployment clarity and custody visibility
- Field asset tracking when needed
Terminology
Align on the operational language.
Industry teams adopt shared definitions for assets, workflows, and compliance artifacts so every integration stays consistent.
Platform terminology map
Shared languageTenant
Platform opsCustomer instance with isolated data, configuration, and workflows.
Workspace
Customer successOperational context where users and integrations execute workflows.
Provisioning API
EngineeringRunbook that creates environments, permissions, and baseline datasets.
Entitlement policy
RevenueRules that govern usage limits, billing gates, and SLA commitments.
Operational event
ProductStructured signal emitted when workflows, usage, or state changes occur.
Workflow
From customer signup to renewal
How onboarding, entitlements, and operational events stay in sync.
Step 1
Onboard the tenant
Capture commercial terms, routing rules, and the initial operational profile.
Step 2
Provision the workspace
Spin up environments, permissions, and default workflows with one runbook.
Step 3
Stream operational events
Emit consistent events for usage, status changes, and cross-system updates.
Step 4
Enforce entitlements
Apply pricing tiers, SLAs, and billing checkpoints with auditable policies.
Step 5
Support renewals
Share health signals and operational outcomes to guide expansions and renewals.
Feature deep dives
The feature set that powers this solution.
Dive deeper into the workflows, evidence, and APIs that align to this industry.
Deep dive
AvailableWebhooks and events
Stream tenant activity, usage, and status updates to external systems.
Deep dive
AvailableImpact Intelligence
Preview release and change impact across tenants before deploying.
Compliance
Compliance and trust for multi-tenant platforms
Align security, reliability, and revenue operations with a unified operational ledger.
Tenant isolation assurance
Enforce data segregation, audit trails, and controlled access per tenant.
SOC 2 evidence packs
Package operational logs and change approvals for compliance reviews.
SLA reporting
Publish uptime, response, and resolution metrics from a single source of truth.
Proof points
Evidence that resonates with operators.
Tenant onboarding
Runbooked
Provisioning flows stay consistent across every customer launch.
Entitlement policies
Audit-ready
Usage limits and billing gates remain traceable for finance and security reviews.
Operational events
Streamed
Event journals keep product, revenue, and success teams aligned.
Case studies
Stories that map outcomes to industry metrics.
SaaS-on-SaaS
Build your vertical SaaS on our operational backbone
Skip 18+ months of infrastructure development. Provision child organizations for your customers, inherit 8 engines and 34 APIs, and launch your SaaS product in weeks instead of years. You own the customer relationship; we provide the operational infrastructure.
Explore Partner ProgramVertical SaaS
Faster onboarding without config drift
Provisioning APIs and entitlement policies keep customers consistent at scale.
Platform infrastructure
Operational events for every customer
Event journals keep product and success teams aligned to usage reality.
Embedded operations
Offer manufacturing and quality as a service
Your platform customers need operational execution: manufacturing, auditing, or compliance monitoring. Embed these capabilities via API, backed by real infrastructure and 15+ years on the ground in Asia.
Explore Embedded Ops