Privacy Policy

EquatorOps, Inc. ("EquatorOps," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide and manage your access to the platform.

Usage Data

We automatically collect information about how you interact with our services, including pages visited, features used, API calls made, timestamps, and performance metrics. This data helps us improve the platform and troubleshoot issues.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We use privacy-respecting analytics (Plausible) that do not use cookies or track individuals. We do not use third-party advertising trackers.

Customer-Managed Data

You may upload or input operational data into the platform (inventory records, compliance documents, workflow configurations, etc.). This data belongs to you. We process it solely to provide the services you have contracted for.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Operating, maintaining, and improving the EquatorOps platform.
• Account management: Managing your account, processing billing, and providing customer support.
• Communication: Sending service-related notices, security alerts, and product updates.
• Security: Detecting, preventing, and responding to fraud, abuse, or security incidents.
• Improvement: Analyzing usage patterns to improve platform functionality, performance, and user experience.
• Legal compliance: Meeting our legal obligations, including tax and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

• Subprocessors: We use trusted third-party service providers to operate our infrastructure, process payments, and deliver communications. See our Subprocessors page for the current list.
• Legal requirements: We may disclose information when required by law, subpoena, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information with third parties when you have given us explicit permission.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Customer-managed data is retained according to your subscription terms. When you close your account, we delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or financial record-keeping).

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Export: Request a machine-readable export of your data.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at privacy@equatorops.com.

6. Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, audit logging, and regular security assessments. For more details on our security posture, visit our Security page.

7. International Data Transfers

EquatorOps operates globally and may transfer your data to countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data processing agreements with our subprocessors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: