Data center infrastructure operations
Asset lifecycle governance and uptime readiness aligned to auditable change control.
Key outcomes
- Asset and spare tracking across campuses and colocation sites
- Change windows with approvals, runbooks, and rollback evidence
- Reliability analytics and incident readiness tied to infrastructure work orders
Solution profile
Primary teams
Data center ops, facilities, reliability engineering, network services
Operational scope
Critical infrastructure, network equipment, power + cooling assets
Assurance focus
SOC 2, ISO 27001, change governance, incident readiness
Impact Intelligence
Impact Intelligence for infrastructure change control
Quantify the change impact, affected services, and verification steps before high-risk changes.
- Change impact scoring across racks, sites, and service tiers
- Verification steps tied to operational evidence
- Approval narratives that remain audit-ready
Engine mapping
Data center engines mapped to infrastructure workflows
Manage asset lifecycles, change control, and reliability in one ledger.
Engine
Physical Assets
Track rack, power, and network assets with serialized custody history.
- Campus-to-rack lineage
- Spare pool visibility
Engine
Planning & Execution
Route infrastructure work orders with roles, dependencies, and change windows.
- Coordinated maintenance windows
- Work order governance
Engine
Safety & Reliability
Capture incident workflows, corrective actions, and reliability safeguards.
- Incident response playbooks
- Reliability readiness
Engine
Impact Intelligence (VGE)
Approval routing, evidence capture, and post-change verification in one flow.
- Audit-ready approvals
- Rollback evidence
Engine
Forensic Intelligence
Audit trails and forensic evidence for uptime compliance and incident response.
- Reliability insights
- Capacity forecasting
Terminology
Align on the operational language.
Industry teams adopt shared definitions for assets, workflows, and compliance artifacts so every integration stays consistent.
Data center terminology map
Shared languageChange window
OperationsApproved time block for executing infrastructure changes and maintenance.
Rack lineage
FacilitiesTraceable history of assets, power, and network assignments per rack.
Runbook
ReliabilityStep-by-step procedure for executing changes with rollback steps.
Spare pool
Supply chainReserved inventory of critical components for rapid swap and repair.
Incident record
Incident responseStructured log of outages, impacts, and corrective actions.
Workflow
From asset registration to incident response
How changes, maintenance, and reliability stay governed.
Step 1
Register infrastructure assets
Capture serialized assets, rack assignments, and lifecycle status by site.
Step 2
Plan change windows
Define scope, approvals, and rollback paths before maintenance starts.
Step 3
Execute work orders
Route tasks to field teams with dependencies and completion evidence.
Step 4
Record incidents and RCAs
Log outages, corrective actions, and post-incident verification steps.
Step 5
Review reliability signals
Track uptime KPIs, capacity constraints, and remediation backlogs.
Feature deep dives
The feature set that powers this solution.
Dive deeper into the workflows, evidence, and APIs that align to this industry.
Deep dive
AvailableSecurity trust center
Review controls, audit artifacts, and operational governance expectations.
Deep dive
AvailableEngine catalog
Browse engines that anchor infrastructure workflows and evidence trails.
Deep dive
AvailableDeveloper APIs
Integrate monitoring, CMDB, and workflow systems with our APIs.
Compliance
Assurance-ready operations for critical infrastructure
Change governance and evidence trails stay aligned to SOC 2 and ISO 27001 expectations.
SOC 2 + ISO 27001
Operational logs and approvals map to security and availability controls.
Change governance
Each change record includes approvals, runbooks, and verification evidence.
Access stewardship
Asset custody and access assignments remain auditable per site.
Incident readiness
Incident records and RCAs stay tied to corrective action workflows.
Vendor coordination
Service partner work orders link to evidence and post-change checks.
Proof points
Evidence that resonates with operators.
Change control
Approval-led
Maintenance runs with explicit approvals and verification steps.
Asset custody
Serialized
Every rack and spare stays linked to ownership and location history.
Incident response
Evidence-first
Outages, RCAs, and remediation remain traceable for audits.
Case studies
Stories that map outcomes to industry metrics.
Colocation provider
Change governance across multi-campus operations
Approval workflows and runbooks keep maintenance windows auditable across sites.
Enterprise data center
Spare pool visibility and swap readiness
Serialized spare tracking reduces mean time to repair for critical infrastructure.
Embedded operations
Custom monitoring hardware for data center environments
Need custom power monitors, environmental sensors, or rack-level hardware for your data center? Our embedded ops network designs and manufactures custom electronics with industrial-grade enclosures.
Explore Embedded Ops